Impressions of the flight depend not only on which airline you fly and whether they are deliciously fed on the plane, but also on which airport you fly from. And if you care about nerves and time, stay away from worst airports in the worldnamed by AirHelp.
When compiling the anti-rating, AirHelp took into account three factors:
- passenger satisfaction level (studied by comments on Twitter);
- punctual departure flights;
- quality of service.
10. Eindhoven Airport, Netherlands
Timeliness of departures: 5.9
Quality of service: 7.2
Passenger satisfaction level: 5.1
Total: 6.39 (out of 10)
This place is not the worst of the airports analyzed by AirHelp, but it cannot be attributed to the best airports in the world. A quick review of comments on the airport’s Facebook page reveals many complaints of poor customer service, long lines, and general confusion.
9. Bordeaux-Merignac Airport, France
Timeliness of departures: 7.4
Quality of service: 5.6
Passenger satisfaction level: 5.1
Total: 6.37
The airport is located seven kilometers from the center of Bordeaux in southwest France. Despite the fact that he received decent marks for timely work in the AirHelp analysis, the airport lost points due to negative ratings from passengers and the quality of service.
Complaints about this airport are often associated with dirty toilets, long lines, rude staff and a general feeling of discomfort. Reviewers called Bordeaux-Merignac a “barn,” which is “the cheapest of the cheapest,” with a “primitive” security process and “tasteless food.”
8. Edinburgh Airport, Scotland
Timeliness of departures: 6.6
Quality of service: 7.0
Passenger satisfaction level: 1.8
Total: 6.29
Although Edinburgh Airport advertises itself as a place "where Scotland meets the world", some travelers were completely disappointed with such a meeting. According to AirHelp analysis, the airport received terrible marks for passenger moods, which greatly reduced the overall score.
People who visited this airport say that it is difficult to navigate, everything is random and chaotic. Travelers also note that the airport does not have enough seats to accommodate passengers, so many people are sitting on the floor.
7. Boryspil Airport, Ukraine
Timeliness of departures: 4.3
Quality of service: 8.0
Passenger satisfaction level: 4.9
Total: 6.03
If you plan to travel by plane to Kiev, then most likely you will not miss one of the worst airports in the world. Travelers complain that in Boryspil it is difficult to connect to Wi-Fi and find drinking fountains to fill bottles of water. Another common complaint is foul-smelling and dirty toilets.
6. Manchester Airport, UK
Timeliness of departures: 6.1
Quality of service: 6.6
Passenger satisfaction level: 2.6
Total: 5.95
People really like to complain about Manchester Airport, and their negative reviews are one of the main reasons why the airport is ranked sixth on this list.
Travelers say that the airport lacks staff, which creates long lines and a lot of disappointments. There are also complaints about the rudeness of airport employees and, the trouble with most anti-rating participants, are insufficiently clean toilets.
5. Stockholm-Bromma Airport, Sweden
Timeliness of departures: 4.4
Quality of service: 5.6
Passenger satisfaction level: 5.1
Total: 5.91
Despite the fact that Sweden is regularly called one of the happiest countries in the world, Stockholm-Bromm Airport, located in the vicinity of the city center, caused a lot of headaches for air passengers.
Travelers complain that this airport is tiny, which means that there is little space for accommodation. On the other hand, a small airport area means faster check-in and faster security procedures, so not everything is so bad.
4. Paris-Orly Airport, France
Timeliness of departures: 5.3
Quality of service: 6.8
Passenger satisfaction level: 4.1
Total: 5.83
If you don’t fly to the main international airport of Paris - Charles de Gaulle, then most likely you fly to Orly airport. It is located south of the city center. And perhaps this will lead to a not very pleasant experience.
In addition to the airport’s low ratings on AirHelp, passengers leave many angry comments on the Paris-Orly Facebook page. Some of the most common complaints:
- the airport is always crowded;
- not hospitable;
- it’s hard to navigate.
“This is the most miserable international airport I have ever been to,” one reviewer wrote on Facebook.
3. Saint Exupery Airport, France
Timeliness of departures: 6.1
Quality of service: 5.8
Passenger satisfaction level: 4.2
Total: 5.78
Travelers love the design and architecture of this airport, located on the eastern outskirts of Lyon. It has a peculiar fan-shaped canopy over its railway station. But the enthusiasm ends and claims begin.
One of the passengers left a rough but accurate review, which reflected the essence of most of the claims: “What a bunch of completely useless idiots manage this place. Honestly, even a child could do their job better. ”
2. Stansted Airport, UK
Timeliness of departures: 6.2
Quality of service: 5.8
Passenger satisfaction level: 1.1
Total: 5.53
According to AirHelp, this London airport is the second worst in the world due to the appallingly low level of passenger satisfaction and mediocre ratings for two other parameters.
What can travelers say about Stansted? They complain that check-in and pre-flight screening lines are always incredibly long and that you don’t always get your bags after landing.
1. Kuwait Airport
Timeliness of departures: 4.1
Quality of service: 7.0
Passenger satisfaction level: 3.9
Total: 5.40
The first number in the anti-rating of the worst airports in 2018 is Kuwait Airport. Travelers who arrived there noted that they were disorganized, the interior was not as clean as they would like, and the behavior of the staff could not be called friendly. As one disgruntled passenger said: “This airport is a complete disgrace.”
Not a single Russian airport is among the top ten outsider airports. However, the Moscow airport Domodedovo is at 12 positions. His overall score is 6.46 out of 10, and this is due to the low passenger satisfaction (1.6). I am glad that the quality of service and the timeliness of sending flights at Domodedovo is relatively good (7.4 and 6.6, respectively).
